• 40 Finsbury Street, Newmarket QLD 4051
  • 1428 Logan Road, Mt. Gravatt QLD 4122
  • 07 3622 1222
  • A-AA+
  • 40 Finsbury Street, Newmarket QLD 4051
  • 1428 Logan Road, Mt. Gravatt QLD 4122
  • 07 3622 1222


Mamre has started rolling out conflict management and physical intervention training in acknowledgement that at times, individuals, families or service providers may need strategies in crises, or situations with varying degrees of complexity.

Conflict management offers information and guidance to take the lead and train amongst your teams. In line with Mamre’s values, conflict management takes a positive approach, looking at how we can adjust our professional interactions and the surroundings to make a happier and stable environment for everyone. This is not only relevant to the workplace, but also in our day-to-day lives through interactions with our family, work colleagues or members of the public. This training promotes the need for positivity and understanding, and helps nurture and develop resilience by exploring factors that drive conflict and develop ways to effectively intervene and facilitate positive outcomes, even in emotive or high conflict situations.

High conflict situations include scenarios where staff or families are being confronted with colleagues, supported individuals/family members who are intimidating or aggressive due to anxiety or communication problems.

High conflict management/Physical intervention training takes into consideration restrictive practices and positive behaviour support plans, placing emphasis on the reduction of physical intervention by continuous analysis and improvement of an individual’s environment, resulting in greater social inclusion and a higher quality of life. We delve into the individual’s reactions, what contributes to behaviour of concern; whether it be environment, communication, physical, psychological, emotional, social factors etc. and support you to better understand how your individual reactions to such situations can influence positive outcomes. Participants are trained in strategies that empower them to be confident and constructively influence these situations in a safe and controlled manner.

Is this course right for you?

Are you are a service provider looking to be a leader in the industry?

Do you work alone in the community?

Are you a family member looking to lead your team in a positive and nurturing environment?

If yes, this is the ideal course for you!

Learning Outcomes

Conflict management:

  • Recognising and reducing risk within the workplace, supported persons environment and within the community
  • Positive interactions and choices. Nurturing the understanding of stimulus and response, choice, communication model and body language
  • Challenging behaviour awareness – This is approached through learning effective communication, understanding human behaviour and reflective practice.
  • Diffuse, calm and resolve
  • Lone working


High conflict situations (physical intervention training):

  • A recognition of the statutory obligations of service providers and individuals
  • The protection of human rights by appropriately training specific techniques in-line with an individual’s Positive Behaviour Support Plan
  • Developing a greater understanding of risk behaviour by analysing the function and teaching new skills that will not result in further risk of harm or social isolation

Delivery Mode

Mamre offers a blended learning strategy, utilising Maybo’s online conflict management eLearning material as well as a 1-day face-to-face workshop.

Online eLearning: The online conflict management and personal safety programmes use modern imagery, realistic scenarios and interactive exercises that engage learners at a personal level and utilise a mix of learning styles to offer a real alternative to face-to-face courses at awareness level.

Workshop: The benefits of studying in a classroom setting include being able to share first-hand experiences, ideas and questions with peers and our expert facilitators. You will study alongside like-minded people and strengthen your network.

Additional Information

What is included?

  • Comprehensive course notes in the form of a handbook
  • Morning tea, lunch and afternoon tea

Please advise when booking if you have any dietary requirements or accessibility request and we are more than happy to work through this with you.

Our Facilitators

Colleen Salter

Colleen Salter has been part of the Mamre community for four years, and has worked professionally in the disability sector for over 20 years. Her roles have included implementation and training of positive behaviour support and assisting in goal orientated vision and planning.  Colleen’s passion is to find the piece of gold within everyone, and to nurture and empower them to reach their potential and lead a fulfilling life.

Jason Seneviratne

Jason Seneviratne has been part of the Mamre community for several years and has supported individuals through the human services sector for his entire professional career.  His experience in supporting individuals to explore what a good life looks like flares his passion for empowering families and individuals to achieve their goals and vision with an emphasis on choice and control.

Payment Options

We require full payment to be made upfront, two weeks prior to attending the training. Payment options we offer include:

  • Invoice or credit card
  • Direct deposit

If you are a Mamre family, please discuss payment options with your keyworker.

Upcoming Workshops

Further Information

For any questions, please contact us.

If you require further information on the content of this training please visit Maybo’s website at http://www.maybo.com.au/